505-2225-7537       km 8.5 Carretera Masaya (Sinsa), del Stop & Go, 4 Cuadras al Oeste (al tope), 30 vrs Al Sur, Managua, Nicaragua

El Mirador Suites and Lounge Terms and Conditions

Please familiarize yourself with our policies which are designed to make sure that your stay, as well as that of our other guests, is as enjoyable and worry free as possible. Making a reservation with us implies acceptance of all of our policies listed on this page or as may be posted on the hotel property. We appreciate your understanding and support.

Reservations

We accept reservations thru Expedia, Hotels and Booking.Com.

However we prefer reservations thru our own website. When you reserve thru our website we will send you an invoice for a deposit for your first night (including taxes) that you can pay using Paypal if you have it or with a credit card. We use STRIPE for our Payment Processor.

Checking In and Out

Check-In time is normally after 2:00 pm. If you require earlier than 2pm or later than 12:00pm, please let us know and and we will do our best to accommodate you. You can indicate your expected arrival time on the booking form.

Check-Out time is Noon. We can extend this to 2:00 pm if the room is not booked that same day. If you need to do some shopping and don’t want to take your bags with you or have a late flight we can hold your bags for you in our office until 10:00 pm

When you check in we will take a copy of your passport, cedula or other government issued ID. We will also take a paper imprint of your credit card which will be returned to you when you check out.

Minimum check-in age is 18.

Payments & Currencies

CURRENCIES – All prices are in USD and all deposits will be charged to your credit card in USD. At Check-Out we can bill you in either USD or Cordobas.

We prefer that all room charges are paid with a credit card. All incidentals will be added to your room bill.

If you reserve on our website you can pay your deposit with Paypal or any major credit card including Mastercard, VISA, American Express, JCB, Discover and Diner’s Club. We use STRIPE for our Payment Processor.

Credit cards accepted on other websites (Booking, Expedia, Hotels.com) may differ slightly.

On site we accept the same list of Credit Cards.

Deposits

We require a deposit equal to the first night of room cost (at our standard rate, including taxes) and 100% of the Transportation fee including taxes when you make the reservation either on the website or by phone.

Cancellation

You may cancel your reservation free of charge any time up to noon on the day before your arrival. We will process a refund to your credit card within 24 hours of receiving your cancellation notice.

Please notify us by email at reservations@turismocanica.com and provide your reservation number.

There is also an option to Cancel on the Reservation Confirmation that you will receive.

If you cancel later than noon on the day before your arrival date, your deposit will not be refunded.

Reservations that are a no show will be charged the first night fees including all applicable taxes

Taxes

IVA – 15% (VAT) is a mandatory federal tax that must be collected on all products and services.

INTUR – 2% (Hotel tax) is mandatory for all room costs. This will not be added to other items like transportation, extra meals, alcohol, tours, etc.

Visitors

Visitors are welcome to join you on our patio or in the restaurant at any time and may order drinks any time, or food from our afternoon snack menu available after 3pm.

Visitors may be in your room at the same time as you between 10:00 a.m. and 11:00 p.m.

Restaurant & Lounge Use and Hours

Our restaurant is normally open to serve breakfast to our hotel guests from 07:00 to 10:00 am. If you need breakfast outside these times, please inform us the day before and we will do our best to accommodate you.

If you have friends in town and would like them to join you for breakfast, let us know the day before and we will be happy to have them.

Your friends and visitors are also welcome to join you in the restaurant or on the patio or in the inside living area any time of the day for a drink and may also order from our snack menu.

Smoking

Our hotel is strictly non-smoking inside all rooms and all other interior spaces. If you wish to smoke, we provide an area outside. Please do not leave your cigarette butts on the ground. Appropriate receptacles are provided.

Anyone smoking inside the buildings will be charged a $100 deep cleaning fee.

A second offence will result in immediate termination of your reservation.

We appreciate your respect for the health and enjoyment of our staff and other guests.

Parking

Parking is available on the street in front of the hotel or a maximum of 3 vehicles can be parked in the driveway.

Parking is unsecured and the hotel is not responsible whatsoever for any damage to or theft of vehicle or any items left in the vehicle .

We encourage you to leave you vehicle empty at all times when it is parked and you are not with your vehicle.

Behaviour

Quiet time at the hotel is 11:00 pm to 7:00 am to ensure all guests get a great sleep and are well rested.

We will not tolerate disrespectful or otherwise disturbing behaviour to our staff or other guests.

All forms of drugs are illegal in Nicaragua. If you or one of your Visitors are using drugs anywhere on the property, your reservation will be immediately cancelled and you and/or your Visitor will be asked to leave the premises. Payment will be for the full length of your reservation.

Hotel Property Damage & Liability

Any damage caused to room or hotel property will be assessed an appropriate fee and billed immediately.

Accidents happen, we understand. So don’t worry about a glass or plate. Let us know and we will give you another.

The hotel and staff are not responsible for any and all damage or injury that may happen to the Guests or their property. By staying at this hotel, Guests (and their Visitors) agree to hold harmless, Turismo CaNica S.A., it’s owners and employees and any contractors that may be on site from time to time.

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