505-2225-7537       km 8.5 Carretera Masaya (Sinsa), del Stop & Go, 4 Cuadras al Oeste (al tope), 30 vrs Al Sur, Managua, Nicaragua

El Mirador Suites and Lounge Terms and Conditions

Please familiarize yourself with our policies which are designed to make sure that your stay, as well as that of our other guests, is as enjoyable and worry free as possible. Making a reservation with us implies acceptance of all of our policies listed on this page or as may be posted on the hotel property. We appreciate your understanding and support.

Reservations

We welcome and prefer reservations directly on our website. You may also call us or email us at any of the numbers and email address listed on the bottom of this and all pages on our website.

To insure your security and confidentiality, we use STRIPE for our Payment Processor.

We also accept reservations thru Expedia, Hotels and Booking.Com and AirBnB.

Checking In and Out

Check-In time is normally after 2:00 pm. If you require earlier than 2pm or later than 10:00pm, please let us know and and we will do our best to accommodate you. You can indicate your expected arrival time on the booking form.

Check-Out time is Noon. We can extend this to 2:00 pm if the room is not booked that same day. If you need to do some shopping and don’t want to take your bags with you or have a late flight we can hold your bags for you in our office until 10:00 pm

When you check in we will take a copy of your passport, cedula or other government issued ID. We may also take a paper imprint of your credit card which will be returned to you when you check out.

Minimum check-in age is 18.

Cancellation

Regular Season – you may cancel your reservation free of charge any time up to noon on the day before your arrival (Check-In Date). We will refund the deposit to your credit card within 24 hours of receiving your cancellation notice. Cancellations or changes received less than 24 hours will be charges the first night plus taxes for each room at our Regular rates as posted on our website.

Reservations of 7 Days or More in Total – 7 Days notice is required for a full refund. If notification is received between 3 and 7 days before Check-In date, 50% of the full reservation costs will be charged. If notification is received less than 3 days before Check-In date, 100% of the reservation will be charged to the client.

High Season – Dec/Jan/Feb, 7 days before and after Easter Sunday – The cancellation period is extended to 72 hours. The cancellation fee is the full amount of the reservation.

No Show – Reservations that are a no show (not arrived by 6:00am on the day following check-in date) will be charged the full reservation fee including all applicable taxes.

Transportation – If you have booked a Van and Driver, the cancellation period is 72 hours with no penalty. If cancellation notice is received less than 72 hours from PickUp time a cancellation fee of the lesser of $250 or the full cost of the reservation will be charged.

To cancel, please notify us by email at reservations@turismocanica.com and provide your reservation number.

There is also an option to Cancel on the Reservation Confirmation that you will receive.

Deposits

Room Reservations – We require a deposit equal to the first night of room cost (at our standard rate before discounts, including taxes) when you make the reservation either on the website or by phone.

For the non-refundable rate, the entire reservation must be paid immediately in full.

Van and Driver reservations – If you are booking a Van with Driver the deposit is 50% with the remaining payment due 72 hours in advance.

Identification

Nicaraguan Immigration requires that every traveller who is not a resident of Nicaragua, provide their Passport information, in order to Check-In at the hotel. This information will be provided only to Nicaraguan Immigration and only upon request.

We do not provide this information to any other parties outside of Turismo CaNica S.A.

Payments & Currencies

All prices are in USD and all deposits will be charged to your credit card in USD. At Check-Out we can bill you in either USD or Cordobas.

All incidentals like food and alcohol will be added to your room bill.

If you reserve on our website you can pay your deposit with Paypal or any major credit card including Mastercard, VISA, American Express, JCB, Discover and Diner’s Club. We use STRIPE for our Payment Processor.

Credit cards accepted on other websites (Booking, Expedia, Hotels.com) may differ slightly.

On site we accept the same list of Credit Cards.

Taxes

IVA – 15% (VAT) is a mandatory federal tax that must be collected on all products and services.

INTUR – 2% (Hotel tax) is mandatory for all room costs. This will not be added to other items like transportation, meals, alcohol, tours, etc.

Visitors

Visitors are welcome to join you on our patios or in the restaurant and may order drinks or food from our guest food menu available in your room.

Visitors may be in your room at the same time as you between 9:00 a.m. and 11:00 p.m.

A Visitor is anyone who is not included in the reservation information at check-In.

Restaurant & Lounge & Pool Use and Hours

Our restaurant is normally open to serve breakfast to our hotel guests from 07:00 to 10:00 am. If you need breakfast outside these times, please inform us the day before and we will do our best to accommodate you.

Guests may order lunch and/or dinner items up to 8pm. Drinks are available until 10:00 pm (ish).😆

The pool is open from 7am to 11pm. Beach towels are provided. Just ask any of the staff.

Your friends and visitors are welcome to join you for a drink and may also order from our breakfast, lunch and dinner menu.

If your guests wish to use the pool, you will be charged a small amount per visitor. Please inquire for cost and please inform us if your guests will be using the pool. If we are not informed, they will be asked to leave the hotel immediately and you will still be charged the fee.

Smoking

Our hotel is strictly non-smoking inside all rooms and all other interior spaces. If you wish to smoke, we provide an area outside. Please do not leave your cigarette butts on the ground. Appropriate receptacles are provided.

Anyone smoking inside the buildings will be charged a $100 deep cleaning fee.

A second offence will result in immediate termination of your reservation.

We appreciate your respect for the health and enjoyment of our staff and other guests.

Parking

Parking is available on the street in front of the hotel or a maximum of 3 vehicles can be parked in the driveway.

Parking is unsecured and the hotel is not responsible whatsoever for any damage to or theft of vehicle or any items left in the vehicle .

We encourage you to leave your vehicle empty at all times when it is parked and you are not with your vehicle.

Behaviour

Quiet time at the hotel is 11:00 pm to 7:00 am to ensure all guests get a great sleep and are well rested.

We will not tolerate disrespectful or otherwise disturbing behaviour to our staff or other guests.

All forms of drugs are illegal in Nicaragua. If you or one of your Visitors are using drugs anywhere on the property, your reservation will be immediately cancelled and you and/or your Visitor will be asked to leave the premises. Payment will be for the full length of your reservation.

Hotel Property Damage & Liability

Any damage caused to room or hotel property will be assessed an appropriate fee and billed immediately.

Accidents happen, we understand. So don’t worry about a glass or plate. Let us know and we will give you another.

The hotel and staff are not responsible for any and all damage or injury that may happen to the Guests or their property. By staying at this hotel, Guests (and their Visitors) agree to hold harmless, Turismo CaNica S.A., it’s owners and employees and any contractors that may be on site from time to time.

 

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